Listing Llama Ltd. and its affiliates and subsidiaries (“Listing Llama”) owns and operates this website (this “Site”) to offer you, the user (“you” or the “User”) an online marketplace platform to connect real estate professionals (each a “Professional User”) and consumers looking to buy or sell real estate (each a “Consumer User”) and related online services (collectively, the “Services”). Such Services are facilitated through this Site and/or Listing Llama’s web application and all Users must make an account (the “Account”) to access the Services.
Personal information is any information that directly or indirectly identifies you. It does not include information that is publicly available, as defined by applicable laws.
The information collected by us depends upon whether you are a Professional User or Consumer Users.
Listing Llama may collect and store the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access this Site; and/or the Internet address of the website from which you linked directly to our website.
Information respecting device location is collected by the Site, if permission is granted by the User (“Location Information”). This is optional. The User can choose not to grant permission to access Location Information and still use other features of the Site. The User is entitled to turn off the collection of Location Information feature at any time.
- Information about Consumer Users
When Consumer Users register for the Site and create an Account, they must provide their name, phone number and email address, as well as create a password to access their Account. Consumer Users who are looking to sell certain real estate are required to provide the address for the property and an approximately estimated value of the real estate. Consumer Users have the option, but are not obligated, to upload pictures of the real estate.
- Information about Professional Users
When Professional Users register for the Site and make an Account, they must provide their name, license number, and email address, as well as create a password to access their Account. Professional Users must also agree to pay Listing Llama for the Services on a monthly basis and must provide a billing address and credit card information. The billing address and credit care information must be kept updated, as Listing Llama will use this information to invoice the marketing fee, if payable in your jurisdiction.
Professional Users may opt to upload additional information, including a biography and picture, as well as information about the services the Professional User offers and the locations and jurisdictions the Professional User operates.
- User Feedback
Listing Llama may provide a forum for contact and comments, and some Users may choose to provide additional information. In order to facilitate this, Listing Llama may require certain personal information such as your name and contact information. Listing Llama may explain why this information is necessary, and you agree you have the option to either provide the information or not. Consumer Users may further choose to provide feedback on Professional Users including rating individual Professional Users.
- Usage and Device Information
Certain information about how Users make use of the Site may also be collected. This includes:
- How Consumer Users and Professional Users are using the Application, including people and links you interact with, as well as content you access or view and features you use. For example, we collect data related to which properties each Professional User views, and which Professional User profiles each Consumer User views.
- Information respecting which Consumer Users connect with which Professional Users.
- Log data that your browser sends whenever you visit a website or mobile application, including (as applicable) your Internet Protocol (IP) address, the address of the web page that you visited before using the Application, your browser type and settings, navigation history and pages requested, the date and time of your use of the Application, information about your browser configuration and plug-ins, language preferences and cookie data.
- Information about the device that you are using the Application on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, device tokens, and crash data.
Protection of Personal Information
Listing Llama collects the personal information in order to facilitate and enhance the functioning of our Site and the Services. Listing Llama takes reasonable steps to ensure that personal data collected is reliable for its intended use, and is accurate, complete and current. Although Listing Llama uses appropriate technical, administrative and physical safeguards to protect data that pertains to Users from loss, misuse or alteration and takes reasonable steps to ensure that safeguards take into account any known threats, no organization can guarantee the absolute security of personal information and Users agree and understand and are aware that Internet transmissions, particularly email transmissions, are never 100% secure or error-free.
Consumer User Personal Information Uses
Property addresses and approximate estimated property values provided by Consumer Users are used to allow Professional Users to see the types of properties that Consumer Users have posted on the Site. The Consumer User’s name and contact information is not posted with the property address and value, and is only provided to a Professional User if the Consumer User elects to connect with that Professional User by accepting that Professional User’s bid (if any) for the provision of real estate professional services (the “Handshake”).
Property address may also be used by Listing Llama to determine which properties will be displayed to specific Professional Users, based on information provided by Professional Users.
Consumer User email addresses will also be used to notify Consumer Users of changes to the Site, service information (such as security and fraud notices), and information that may be relevant to them such as changes in market conditions. Consumer Users can choose not to receive email notifications, or can change their mind at any time by “unsubscribing” (except for service notices).
Additional information that Consumer Users chose to provide is used only for the purposes that it is collected. For example, information provided by Consumer Users who contact customer support will be used to respond the Consumer User’s questions or concerns.
Feedback will be used to assess Consumer User satisfaction with individual Professional Users, and may also be used to identify improper activities by any Professional Users. Ratings provided by Consumer Users may be reviewed and compiled to create an overall rating for each Professional User.
Professional User Personal Information
Professional User Personal Information is collected and used for the purpose of allowing Consumer Users to review the services that the Professional Users are offering, in order to make an informed decision about the Professional Users they want to connect with.
Identity information and license numbers provided by Professional Users are used to verify each Professional User’s identity and to confirm they are real estate professionals that are properly registered and licensed to sell real estate in the relevant jurisdiction. Listing Llama completes this verification by checking the information provided by the Professional User against publicly available databases.
Listing Llama also uses Professional Users’ email addresses to contact the Professional Users, including to provide information respecting changes to the Site, service information (such as security and fraud notices), and notices of any new features added to the Site. Professional Users may choose not to receive such emails, or can change their mind at any time by “unsubscribing” (except for service notices).
Billing address and credit card information will be used by Listing Llama to process monthly membership payments, and for invoicing marketing fees (if applicable).
Third Party Websites
If the Site contains links to other third party websites, the owners of those sites are responsible for the privacy practices or content of those other sites. We do not endorse and will not be responsible for the privacy practices on any third party websites.
Your personal information may be accessed by or disclosed to Listing Llama’s employees and contractors, business partners, communications and marketing staff, Site development team, and service providers depending upon the information each requires to perform job duties and to optimize the Services and the Site.
Listing Llama does not authorize Professional Users to use Consumer Users’ information obtained by them through the Site for any purpose except to connect with the Consumer User and to bid for real estate professional services as contemplated by the Site and Services.
Listing Llama does not sell any Users’ personal information, or disclose it to any third party marketers. However, information may be shared or disclosed to third parties in the following circumstances:
Currently, the only service providers used by Listing Llama, who may have access to or possession of the personal information that we collect, store and process, are:
- AWS (Amazon Web Services; and
- Google Analytics for data analytics
Listing Llama may choose to use service providers in Canada or elsewhere. Personal information of Users may be stored outside Canada, and may be subject to foreign courts, law enforcement and national security authorities in the jurisdiction where it is transferred or stored. By providing Listing Llama with any personal information, Users understand and agree that such personal information may be transferred outside of Canada.
If Listing Llama engages any third party service providers to do work on the Site or the Services, Listing Llama requires such third parties to have substantially similar protection standards as those used by Listing Llama. Listing Llama further requires the third parties only use you information for uses that have been specifically authorized by Listing Llama prior to disclosure.
Business Transactions and Relationships
From time to time, Listing Llama may enter transactions to sell all or part of its Business or assets, merge with other businesses, or otherwise partner with other businesses. Certain information may be relevant to such transactions or relationships, in which case Listing Llama may disclose this information to other parties involved in the transaction or relationship.
Listing Llama may also be required to share personal information with third parties from time to time, without notice or consent, who have not been retained by Listing Llama, when required by law or lawful authority. For example, Listing Llama may be compelled by legal action to release information which includes court order, warrants, statutory reporting obligations, or bankruptcy or insolvency proceedings etc. Listing Llama may disclose personal information without consent to investigate a potential breach of law or contract, to collect on a debt, or in certain emergency situations that threaten the life, health or security of an individual.
Retention of Personal Information
Listing Llama Corporation
#905 – 1631 Dickson Avenue
Kelowna, BC V1Y 4B6
Attention: “Legal Counsel”