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Head Office

Kelowna, BC

The Listing Llama corporate head office is located in Kelowna, British Columbia.

Listing Llama Ltd.
#905 – 1631 Dickson Avenue
Kelowna BC Canada
V1Y 4B6

9-5PM PST

1-778-699-2097

Support

Have a question, suggestion or concern?

Let us know how we can help you and one of our knowledgeable staff will assist you.

Support

Technical Support: hello@listingllama.com
General Information: info@listingllama.com
CEO: tarynn@listingllama.com

Resources

Have a specific question? Check out the FAQ section below (on this page). Not finding the answers you’re looking for? Search our resource documentation:

FAQ

Frequently Asked Questions

How Much Does Listing Llama Cost?

Listing Llama is always free for home buyers and sellers. Realtors® pay a monthly fee for their personalized agent profile. After the free trial, Listing Llama is just $149/month for real estate agents – no big commitment.

Do I need a real estate agent to buy a home?

Legally, you do not need a real estate agent to buy your home. However, there are many benefits to using one. For example, an agent can help you determine the worth of your property by providing a Comparable Market Analysis. Agents also provide various services such as home showings, offer negotiation and suggested home improvements that may help increase the value of your home. Additionally, you cannot have your property listed on MLS without an agent! 

How many real estate agents can I hire?

As many as you want. However, the more agents you hire, the more you have to pay. This rule does not hold true to different types of property purchases – you may opt to work with one agent when buying your home, and a different agent when buying a cottage.

Can I expect discounted commissions through Listing Llama?

Listing Llama highlights the quality of a Realtor’s services. Based on your ability to compare proposals from several Realtors you can decide what is valuable to you, be it home staging, thorough advertising, or demonstration of previous related sales. You will naturally start to see what can be expected from your Realtor and agree to the commission rate that is fair.

If I choose to work with a Realtor® on Listing Llama to achieve my real estate goals, does it mean I have entered a binding contract?

No. Using Listing Llama to communicate with a real estate agent does not create a binding contract. Listing Llama makes the introduction between you and our Realtor® members. Once you decide on a professional, it is up to you to proceed to signing a listing contract or a buyers agency contract with them.

I chose a Realtor®, but once they wrote up my Listing Contract or Buyer’s Agency contract, they didn’t include and/or aren’t fulfilling their Listing Llama proposal promises. What should I do?

Communicate with your Realtor®, that you have noticed the omission of proposed services promised and reach a new agreement and be sure that they include it in your official listing or buyer’s agency contract. If you don’t feel satisfied, get back on Listing Llama to find a new Realtor®! 

In most jurisdictions, you aren’t bound to stay with a real estate agent who isn’t performing well for you. Even if it is that you simply don’t get along, you can cancel your contract. Call your local real estate council or governing board to see what the rules are in your area.

Are all the Realtors® on Listing Llama licensed?

Yes. We constantly screen and have systems in place to ensure authenticity. If there is ever fraud on the site, the user will be banned immediately and reported to the real estate council, the governing body of real estate law.

A Realtor® proposed a specific property to me on Listing Llama. Is this normal?

No. Our web app is meant to help you choose a Realtor for their services, NOT their inventory. We screen the site daily for such instances and most often will revoke membership to Realtors engaging in this kind of solicitation. If you are ready to hear about properties from a Realtor and move ahead with them, make a handshake and get to working together to find your dream property!

Should I expect to learn what my house is worth on Listing Llama?

Not exactly. Our Realtor members are advised not to make valuations on our platform. Our service is to acquaint you with Realtors in order to understand what you can expect from them in today’s market. Realtors can give you a price range, but don’t expect a firm valuation until all the Realtor’s steps are taken, which will happen AFTER you have decided to work with them.

A Realtor® told me s/he has a qualified buyer ready to buy my property. What should I do?

Whether you are online or in the “real” world, this can be either a true statement from an honest Realtor or a shady tactic on the part of some Realtors. If you find yourself in a conversation or situation where this arises, don’t share your address or your name.

First ask the Realtor to provide you their latest sales, website and some validation for how they’ve found this buyer. Chances aren’t usually in the favor of such a claim considering that real estate agent doesn’t yet know the exact details of your home. Do a little “Googling”. If you feel that the Realtor’s claim is untrue, please make sure to email us your concerns so that we can follow up on any potentially questionable or unethical behavior on the Realtor’s part. We aim for quality on our system and in the real estate industry at large. We won’t hesitate to report unethical activity to the Realtor’s broker, or board.

Do real estate agents have to tell the truth?

Agents are required to practice with honesty and accountability; to maintain confidentiality and not disclose any information to a third-party which may undermine their client’s position in a negotiation.

Once a person signs a Representation Agreement with an agent, he/she becomes said agent’s client, meaning that the agent now has a fiduciary duty towards the client. Henceforth, the agent is obliged to represent the client’s interests and needs—and lying to them, or on their behalf, is an unacceptable practice. In a situation where an agent has bent the truth, depending on the circumstances, penalties can include indemnifying the client and/or a mutual release of both parties from the representation agreement.

I'm a Realtor® on Listing Llama. A potential client asked if I would provide a discount. Should I?

It is up to you to build your standards and industry best practices. Your managing broker can help you with methods for managing challenges like this one that is commonly faced, on and offline.

I'm a Realtor® on Listing Llama. A potential client asked me to match another agent's proposed marketing services? Should I?

Be honest from the start about the marketing services you can provide.

If you know you likely can’t match the other agent’s proposal, don’t make the promise. If you don’t have expertise in the product or service in question, consider offering an alternative to the client. For example: “Another agent offers our property to be featured in the Real Estate Weekly Centerfold. Will you?” Answer: “I don’t have a contract with that magazine, but we can discuss other proven successful advertising methods and explore different options.”

If you can not guarantee, don’t make the promise and scramble to find a way. Research this option for future clients and figure out how to do it, so you can guarantee your promises.

Didn’t find the answers you were looking for?

For home buyers, sellers and Realtors® in Canada, visit The Canadian Real Estate Association online.
For home buyers, sellers and Realtors® in the United States, visit The National Association of Realtors online.

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